Shipping Policy
Shipping Policy
Free Shipping
At OwnPlastics, we are happy to offer free shipping on all non-customized orders. We use sea freight, air freight or DHL, FEDEX, UPS, Postal parcel international express logistics to ensure that your products are delivered safely and efficiently.
Expedited Shipping
Should you require your order sooner, expedited shipping options are available upon request. Please contact us at info@ownplastics.com with your order details and expedited shipping needs. Additional charges for expedited shipping will apply. Our customer service team will respond promptly to discuss your options.
Heavy Goods Shipping
For heavy goods, we recommend sea freight as the most reliable and cost-effective shipping method. If you have specific shipping requirements, please do not hesitate to contact us at our customer service email.
Dispatch Times
Standard Products: For non-customized products, OwnPlastics will dispatch your order within 3~7 business days from the order receipt.
Customized Products: For customized products, the production cycle depends on the manufacturing process and quantity. We will notify you via email of the estimated production time upon order confirmation.
Estimated Delivery Times
Delivery Time = Production Cycle + Shipping Time. Shipping times vary based on your geographical location, and we will provide an estimated timeframe. For the European and American regions, delivery times typically range from 5 to 15 business days. Please note, actual shipping times are subject to the carrier’s schedules.
Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email that includes a tracking number. This allows you to monitor the progress of your package directly.
Customer Service
For any questions regarding our shipping policy or for more information about your order, please contact our customer service team at info@ownplastics.com. We are dedicated to providing exceptional customer service to ensure a seamless shopping experience.
Updates
Please be aware that our shipping policy may be updated periodically to reflect changes in our shipping practices or adjustments based on our logistics partners’ policies. We recommend visiting this page regularly to stay informed of the latest updates.
Specific policies
Once you have ordered a plastics material from Ownplastics LLC., we will contact you via email, phone, Whatsapp, etc. on the next working day. Our goal is to provide you with the best service, allowing you to make the most of your plastics material. Our online sales representative will review your order and contact you with an estimated delivery date.
Shipping method
All plastics material can be shipped to all parts of the world by sea, air, or international express logistics of DHL, FEDEX, UPS, Postal parcel, Postal parcel. You are welcome to get a free quotation by filling in your name, email, detailed address, product, and request form. We will contact you as soon as possible and provide complete information, including the most suitable delivery method (fast, safe, and prudent) and freight. Plastics material should first be properly packed in a fumigation-free wooden box. Usually, we deliver plastics material by ship, and sometimes, according to customer requirements, we can also deliver by air or train. When the plastics material arrives at your seaport or destination, you can use the bill of lading we provide to pick up the goods.
Delivery area: Global
| Delivery Service | Shipping Time | Cost |
|---|---|---|
| Air Freight | 5 – 15 Working Days | $15/KG |
| Sea Freight | 15 – 45 Working Days | $2/KG |
*If your order needs to be delivered on a pallet, additional payment may be required
Delivery time: 3-7 working days after the order funds arrive, The delivery time of customized products depends on factors such as production process, technical requirements, production quantity, etc. The confirmed production cycle will be sent to the customer for confirmation via email or WhatsApp.
Shipment tracking
The process is relatively simple and well organized. Once the plastics material leaves our factory, your goods will be assigned a delivery number. This is the tracking number of your shipment. We will contact you through tracking information and a website, where you can monitor your shipment.
SHIPPING DETAILS
- Custom orders and Cut To Size orders take longer than 24-48hours.
- Specialty orders that are extra long may take 2 – 8 weeks. Ask for lead time.
- If you need it by a certain date, please ask for ETA prior to placing the order
- Once your order is placed it cannot be cancelled, refunded, exchanged or changed.
- All orders are shipped UPS/USPS/FedEx/Postal parcel.
- All Oversized orders will be ship via freight carriers. Buyer is responsible for receiving and documenting orders for damages caused by shipment transport
- No P.O. Box addresses allowed for shipment
- All oversized items such as our acrylic sheet larger than 36” must be packed and ship through a freight carrier. You can contact us for the best possible shipping price and timeframe
- Ownplastics Displays reserves the right to cancel an order if the shipping destination is not available through UPS/USPS/FedEx/Postal parcel.
Damaged goods
We will carefully select our carrier based on your product is being delivered safely and politely at a reasonable price. However, sometimes the goods may be damaged. Although this is rare, customers are required to follow a simple procedure to expedite the claims process (if needed). We require customers to notify us of any damage to the packaging and/or plastics material within 24 hours. Customers can contact us at info@ownplastics.com or call +86 15800278520.
Find us Here
No. 106, Fengze East Road, Nansha District, Guangzhou City, Guangdong Province, China
Get In touch
info@ownplastics.com
Working Hours
Mon- Fri: 9am- 8pm EST
Sat-Sun: 10am- 4pm EST